Our goal is to handle all requested repairs in a prompt and efficient manner so that you, our customer, will be without your product for only a brief period of time. Should any product you’ve purchased from Peak Servo/Eltrol require repair, please follow these easy steps:
1) E-mail us with your RMA request at: firstname.lastname@example.org. Please include the following in your email: (i) your contact information, (ii) product part number, (iii) product serial number, and (iv) information regarding the problem with the unit. An RMA number will be e-mailed back to you within 24-hours.
Call directly at +1 760.438.4986 and ask for a RMA number.
2) Repackage the product(s) securely. Peak Servo cannot be responsible for damage occurring in return transit. Send freight prepaid to:
Peak Servo Corporation
5931 Sea Lion Place, #108
Carlsbad, CA 92010
Please be sure to put the RMA number on the outside of the container.
3) Upon receipt of your shipment, we will evaluate the product(s) and issue a report via email with our findings and a cost estimate for the rework, if any. Products under warranty will be repaired at no charge. Out of warranty repairs are charged on a time and materials basis, with a $90.00 minimum evaluation charge per unit. Any returned product that is found to have no defects and to meet all operating specifications will be subject to the minimum evaluation charge.
4) Customer is responsible to pay return shipping charges for all out of warranty products. Peak Servo will pay the return shipping charges (ground) for products that have been repaired or replaced under warranty only to destinations in the United States. Customer is responsible for paying the return shipping charges for destinations outside of the United States.